Description

Job Summary:

The West and Central Africa Office (WCAO)  seeks a qualified Senior IT Professional I. This is an excellent opportunity for someone looking to work in a dynamic, team-oriented IT environment in a world-class research institute. The successful candidate must be a team player, detail-oriented, self-motivated, and should enjoy taking on new challenges. This role will support staff globally and is located in IFPRI Dakar. Interested applicants must have work authorization to work in Senegal.

Essential Duties:

Specific duties and responsibilities include but are not limited to:

Hardware and software setup and troubleshooting

  Set up accounts and workstations

  End-user support – in office and remote locations

    Hardware and software asset inventory management

   Virtual Meeting support and training

  Network, Wi-Fi, and Internet connectivity management

   Assist with local IT procurement and vendor management.

   Responsible for the coordination and completion of IT related projects assigned by the AFR Division.

   Identify, review, and respond to security events

     Work on user cyber security awareness

 Work closely with the Desktop and Network teams in DC to response inquiries from different regions

Required Qualifications:

       BSc/Ba in Information Technology, Computer Science or a related discipline, plus 4 years of experience or 7 years of equivalent work experience. Professional certifications are a plus.

Advanced understanding of personal computer hardware, Windows Environment, software, and networking

  Proven resourcefulness and problem-solving capabilities

 Excellent interpersonal skills demonstrated ability to work in a multi-cultural environment.

Strong organizational skills, demonstrated ability to handle multiple tasks and prioritize work with minimal supervision.

Written and spoken English proficiency

Informations supplémentaires

Written and spoken english proficiency